Front Office Manager (trưởng bộ phận Lễ tân)


Địa điểm tuyển dụng:  Lào Cai

Mức lương: 30 triệu trở lên

Hạn nộp hồ sơ: 15/07/2019  Đã hết hạn

Lượt xem: 1439

Ngày duyệt: 03/04/2019

Thông tin tuyển dụng nhanh

Kinh nghiệm: 2 năm

Yêu cầu bằng cấp: Đại học

Số lượng cần tuyển: 2

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Giám đốc

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

• Plan and execute tasks at Front Office Department.
• Assign tasks for supervisors and staff. 
• Check bookings in the system to ensure correct and update information such as promotion scheme, peak season, etc.
• Frequently check appearance, manner and attitude of staff. 
• Check, supervise, and assess the working sufficiency of staff.
• Plan preparation activities for VIP Guests and ensure all the tasks are perfectly conducted and followed up.
• Support Guest Relation Officer staff in welcoming, serving and seeing off VIP guests, ensure the best services are offered.
• Support Guest Service Agents receiving Group guests, loyalty guests and long-term guests, ensure guests’ satisfaction.
• Support staff to deal with difficult requests and complaints that staff could not handle. 
• Coordinate with related departments to meet all guests’ requests and handle all complaints in time to keep guests happy. 
• Record complaints that require careful handling and suitable dealing methods to guide staff for the same cases in the future.
• Make plans to recruit staff and coordinate with related departments for the implementation, ensuring sufficient number of staff for the operations.
• Directly involve into processes of interviewing, selecting and negotiating benefit packages for new staff.
• Make plans and implement training courses to improve staff’s knowledge and skills. · Ensure the training quality and sufficiency. · Assign staff to guide and train for new staff.
• Frequently check Logbook to ensure all tasks are properly followed up. 
• Establish necessary Forms for the operations of Front Office Department. · Support to implement Marketing activities of the Hotel.

Quyền lợi được hưởng

• Salary paid monthly, yearly salary review
• Monthly Incentive bonus
• 1.5 DO per week, 12 AL and 10 PH per year
• Work PH compensated by 3 days (or 2)
• 8h a day basis – administrative hours
• Special day leaves
• Training and career opportunities within the company and group
• Business trip and trainings trip required
• Provided with an insurance packages (compulsory insurances)
• Annual staff party and team building days

Yêu cầu công việc

* Knowledge
• University Degree in Tourism or vocational school certificate in which department
• Professional training certificates in which department services
• Hospitality industry experience (1+ years preferred)
• Preferable from 2 years in relevant positions in an international hotel
• Good knowledge about hotel facilities
* Skills
• Management & leadership skills
• Training and coaching skills (take out if don’t need)
• Good planning and organizational skills
• Good time management skills
• Good cross-cultural communication skills
• Outlook express, emails, internet searching (this skill applied for staff working in FO, office staff or supervisor)
• Fluent speaking, good writing, clear hearing and good reading in English (take out if your position don’t require)
* Attitude
• Passion for working with Silk Path Grand Resort & Spa Sapa
• Ambitious, honest
• Result oriented
• Sense of responsibility
• Able to work under pressure, juggle multiple tasks and outside office hours when required
• Able to work independently
• Cooperative and able to work in team
• Eager to learn and self-develop
• High attention to detail
• Reactive, proactive and quick learning

Yêu cầu hồ sơ

Apply via MyWork

Thông tin liên hệ

Người liên hệ:
Ms Quỳnh
Địa chỉ công ty:
Doi Quan 6, 10 Group, Sapa Town, Lao Cai Province, Vietnam
Hạn nộp hồ sơ:
15/07/2019  Đã hết hạn
Ngôn ngữ hồ sơ:
Tiếng Việt


Doi Quan 6, 10 Group, Sapa Town, Lao Cai Province, Vietnam

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